Plans, billing and visits

A plan sets out, for one year, each member's comprehensive eye exam and the extras that come with it, such as frame adjustments and a written estimate before any order. It is a service agreement with the office, not insurance.

No. A household plan does not replace a vision plan or medical insurance. We bill those first when you have them, and the plan covers the exam when they do not.

The office gives you the current plan fee in writing before you join. You decide after you have read it. How fees work explains estimates, vision plans and medical insurance.

Eye problem visits, eye disease checks and emergency care are medical visits and are billed to medical insurance. Contact lens fittings, lenses, frames and coatings are billed separately. The list is on the plans page.

Tell the office by phone, email or in person before the renewal date. There is no charge for cancelling.

Within 30 days of joining, with no visit used, the plan fee is refunded in full. After that, unused full months are refunded pro-rated. A visit already used is not refunded.

Yes, at any age, up to six people in one home. A parent or guardian comes to a child's exam.

Yes. Call the office and Liz adds the new member from the next term, or sooner if you ask for a written estimate for the rest of the year.

Yes. Your prescription is yours. You get a copy after your exam and fitting, and you can fill it anywhere.

Sudden vision loss, a curtain over your vision, a sudden shower of floaters, an eye injury or a chemical splash means call us now or go to the nearest emergency room.